Policies & Shipping
RETURNS: Have confidence when ordering from LeadenhallUK.com, if you are dissatisfied with ANY of our products, you may return them for a full refund within 30 Days of receiving the product less shipping costs. In the event that you need to return a product, please contact us for return instructions. Return on items will be accepted within 30 Days and a refund will be credited back to your credit card less any shipping, handling or freight charges.
WARRANTIES: All items are warranted directly by the manufacturers. No other warranty express or implied is offered by LeadenhallUK.com. LeadenhallUK.com is not responsible for normal wear and tear, abuse or mistreatment of items. Items which are reported defective within 30 Days of receipt by the customer will be replaced if possible or refunded otherwise. Claims for defects made after the expiry of 30 Days may be replaced or repaired at the discretion of LeadenhallUK.com at no charge.
SHIPPING IS FREE FOR A MINIMUM ORDER AMOUNT:
We normally ship all items within 5 working days from the time your order is received. Orders are usually shipped via the Royal Mail Postal service or by a reputable carrier. In most cases the average delivery time is 5-10 working days from the date of receipt of your order. Order for destination outside Europe and Americas can take up to 4 weeks depending of the country of destination. Any order that is temporarily out of stock will be shipped as soon as possible. If the item has been discontinued or is not available within a reasonable time we will contact you for your instructions. If you wish a rush order please email us and we shall contact you with details of delivery times and any extra rush delivery shipping charge.
TAXES: VAT at standard UK rate is included in the price.
SATISFACTION: If you are not satisfied with your purchase you may return the item within 30 Days of receipt – please read the full return policy above.
CANCELLATIONS: Cancellation of any order must be received within 24 hours of ordering. Shipping, handling and freight charges incurred prior to receiving your cancellation will be charged to you. Please email us at sales@LeadenhallUK.com to cancel an order.
PAYMENTS: We accept Paypal and all major credit and debit cards through our secure checkout and payment system.